Support

How do I scan a product?

Open the app, tap the Scanner tab at the bottom, and point your camera at the product's barcode. The app will look up the product and show its ingredient rating within seconds. If the product isn't found, you can submit it for review.

Why does a product show "Insufficient Data"?

Some products don't have ingredient data available in our public sources yet. You can help by submitting a clear photo of the ingredient label from the product detail screen, and we'll add it to the database.

What does the safety grade mean?

Grades (A through F) are informational ratings based on ingredient research from public databases including IARC, EWG, CosIng, and EPA. They are not medical advice and should not replace guidance from a qualified healthcare professional.

How does the water quality feature work?

Enter your ZIP code and we look up your local water utility's most recent EPA-reported contaminant data. Results show what was detected, the EPA limit, and any health concerns. Data may be 1–3 years old depending on your utility's reporting cadence.

How do I cancel my subscription?

Subscriptions are managed through Apple's App Store or Google Play, not through DitchToxic directly.

iOS: Settings → [Your Name] → Subscriptions → DitchToxic → Cancel Subscription

Android: Play Store → Profile icon → Payments & subscriptions → Subscriptions → DitchToxic → Cancel

How do I activate my lifetime access?

After purchase, open DitchToxic and sign in with the same email you used at checkout. Your lifetime access activates on your account automatically. If it doesn't appear within a few minutes, email contact@ditchtoxic.com with your purchase email and we'll activate your account directly.

How do I delete my account?

Go to Profile → Settings → Delete Account. This will permanently remove your account, scan history, and all associated data within 30 days. You can also email us at contact@ditchtoxic.com to request deletion.

Can DitchToxic diagnose health conditions?

No. DitchToxic is an informational tool, not a medical device. It does not diagnose, treat, cure, prevent, or monitor any medical condition. Always consult a qualified healthcare professional for medical advice.